I got a call on the long weekend from a buddy out west. He lost a couple of his drivers to illness or injury, I can’t really remember which, and he wondered if I was interested in filling in for him until he could get someone else.
“No, I don’t want to come all the way out there and then not have a month of work. If you can guarantee I’ll be working, then I’d consider it.”
“You know how it is here. I can’t guarantee anything like that, but I’m busy as hell here and have trucks parked with no drivers, so I can say that as long as the weather is okay, you’ll be going.”
I said I’d think about it, but we were busy at work, so I didn’t think too much. I did think it would be nice to see my friends again, so that may have had some bearing on my decision making process.
Then it got slow last week and I only worked half a day, this week wasn’t looking any better, so I talked to my boss. He said that unless something disastrous happened (I work for a disaster restoration company), then we were caught up with everything from the ice storm in the spring.
So I called Tracker to find out the expiry date of my tickets. Looks like I need my H²S and GODI, so I got calling around to set that up. I didn’t want a repeat of last time where I had to sit around for a week, waiting for schooling when I should have been working. It’s not that I don’t like sitting around, and if all of my friends were on welfare I would like it more, but when you invest your time and money into making more time and money, then you kind of want to get at it.
I then got ahold of Alpha Safety in Fort St. John and booked the GRRDI course (GODI equivalent) for Friday. I explained to the girl that I would book my flight early to take the course, because the only other option was Sept 26th at the college and I didn’t want to wait that long. I was able to get into St. John’s Ambulance on Saturday for my H²S, so I would be ready to work on Sunday.
I then booked my flight for Thursday and called Jimmy to tell him when I’d be able to start, because I know he’s got people crying for trucks. Everything was good.
Fast forward four hours and I get a phone call from Alpha Safety to tell me that they didn’t have enough people enrolled in the course, so they were cancelling it.
Really? You didn’t know four hours ago that there wasn’t enough people? When I explained that I would fly out a few days early to make this course, because I couldn’t work without, you didn’t think to mention that you were short a few people and might not be having the course? No? That’s perfect. Bang up job, Alpha.
This doesn’t reflect how pissed of I was, because when I called Jim back later to tell him the shit news, he said that someone had called about a camp job and needed trucks until probably the new year, and I didn’t need the defensive driving course for that.
Sweet, but it doesn’t change the fact that Alpha fucked up. If they had have called and said that they were sorry and had made a mistake, but here are all of the other companies offering the course and what dates they had available I wouldn’t have been so angry. I probably would have applauded their customer service, but they didn’t. They told me when their next course was and made some excuses as to why it wasn’t their fault that there wasn’t enough people.
Maybe it isn’t your fault, but how you handle it is how customers perceive your level of service. I mentioned to you on the phone that you wouldn’t be getting any more of my business, and I meant it. I just hope that you learn from it and don’t do this to someone else.
Now on to sadder news.
I had to say goodbye to the girls this morning. It wasn’t as bad as times before, because I was able to wait until they were gone before I started crying. Well, maybe they weren’t out of the driveway, but they were out of the house. The good thing about it is that today is Liv’s birthday, so at least there were pancakes to soak up my tears. Mmmmm, a short stack of salty flapjacks. It’s the breakfast of wayward stepdads.
Now on to even sadder news.
We are going to visit Sebastard today.
I’m partially kidding, but after that we will be staining the sheets of an airport hotel room on our last night together for over a month. Oh, you thought I was talking about the sexy staining? No. We will probably be having dinner at Lahore Tikka House and you know how a spicy butter chicken ends up.
Anyhow, I won’t be blogging very much for the next month, mostly because I will only have my phone with me and I will be studying for my GED as much as I can while I’m away. I also hope to catch up on some movie watching as well. Shit. I guess I’m going to have to pull the old laptop out of the dead electronics bucket and see if it will work for me.
Don’t cry for me Argentina, the truth is I never left you,
P.S. To Amber, I know you told me to never go back out there, but it’s different now. I need to know that you won’t beat the shit out of me the next time I see you.